Your pack shipment
Packages are generally dispatched within 5 working days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to the total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Additionally, due to the nature of these products, we may not be able to pack all your order into one box, as these products may be incompatible with each other and must be kept separately.
Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
Please inspect the packaging, before opening and confirm the recipient and contents of the shipment; for your convenience all the information required is stored on the outside of the box. During transit some of the contents may have moved, so please take extra care when removing items from the shipping container.
If, for any reason you feel you have to return an item, please use the original packaging. If the product is damaged or is leaking, we would prefer that you to record a statement, take some photographs of the product and its packaging, and dispose of the product as necessary, rather than returning it through any postal system.